At Pixx Gift Shop, we want you to be completely satisfied with your purchase. If you are not fully happy with an eligible item, you may request a return or refund according to the terms outlined below.
Return Window
We accept eligible return requests within 30 days from the date your order was delivered.
To qualify for a return, the item must be:
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Unused and in its original condition
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In its original packaging (where applicable)
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Free from damage caused by the customer
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Accompanied by your order information or proof of purchase
Items that do not meet these requirements may not qualify for a return or refund.
Non-Returnable Items
Certain products are not eligible for return, including:
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Personalized or customized products
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Digital products
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Gift cards
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Final sale items
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Products that have been used, altered, or damaged after delivery
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Certain hygiene-sensitive products
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please provide:
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Your order number
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A description of the issue
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Clear photos of the product and packaging
We will review your request and, where applicable, provide a replacement, refund, or another suitable resolution.
How to Request a Return
To request a return, please contact us at:
Email: pixxgiftshop@gmail.com
Please include:
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Your order number
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The item you wish to return
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The reason for the return
Do not send products back before receiving return instructions from our customer service team.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.
If the return is caused by an error on our part or a defective product, Pixx Gift Shop may cover the applicable return shipping costs.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to the original payment method.
Please note that processing times may vary depending on your bank, credit card company, or payment provider.
Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it:
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Check your bank account or payment provider.
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Contact your bank or card issuer, as processing times may vary.
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If you still have not received your refund, contact us at:
Email: pixxgiftshop@gmail.com
Exchanges
We currently do not offer direct exchanges.
If you would like a different product or variant, please contact our customer service team. If your return is approved, you may return the original item and place a new order.
Contact Us
For any questions regarding returns or refunds, please contact:
Pixx Gift Shop
218 SW Winnachee Dr,
Stuart, Florida 34994,
United States
Email: pixxgiftshop@gmail.com
Phone: 7724864355
